Delete your account
You can have your Kinex Entry account and the personal information on it deleted at any time.
This applies to the Kinex Entry app (Android, package com.kinexentry.app) and to
office console accounts.
In the app
Open Profile, scroll to the bottom and tap Delete my account. Type your password to confirm. The account is deleted straight away.
Or by email
- Email info@kinexentry.com from the email address on the account, with the subject "Delete my Kinex Entry account".
- We confirm the request by replying to that address, so nobody can delete an account that isn't theirs.
- The account is deleted within 30 days of confirmation. You'll get one email when it's done.
If you have an entry in an event that hasn't happened yet, withdraw first, or tell us in the
email and we'll withdraw it for you under that event's refund rule.
What is deleted
- Your login, name, email, phone, address, hometown and date of birth
- Association cards, horses and documents on your profile
- Your profile photo
- Watchlists and waiting-list positions
What is kept, and why
- Published results for events you competed in — name, hometown, times, scores, placings and payouts. These are the event's official record, held for the event, and stay with your name as the event published them.
- Payment records — what was paid, when, for which entry — for as long as tax and accounting law require.
Nothing else is retained. Deletion is permanent; a new account starts empty.
Deleting only some things
You don't need to delete the account to remove a document, a horse, a card or your photo — each can be removed in the app under Profile at any time.